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Detroit Fire Department outlines nurse‑navigation pilot to divert low‑priority 9‑1‑1 calls
Summary
Detroit Fire Department officials told the Public Health & Safety committee a nurse‑navigation program would reroute low‑priority 9‑1‑1 calls to nurses to reduce non‑emergent ambulance dispatches; the department estimates about 150,000 annual 9‑1‑1 calls with roughly 25% non‑emergent and plans a vendor selection and pilot next winter.
The Detroit Fire Department presented a plan June 16 to reduce non‑emergency 9‑1‑1 responses by routing low‑priority calls to registered nurses for triage and coordination of alternatives such as telehealth, urgent care referrals or scheduled transports.
Deputy Commissioner Derek Hellman described the approach as an established model used in other jurisdictions and said Detroit receives about 150,000 9‑1‑1 calls annually, with roughly 25% categorized as…
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