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Detroit Fire Department outlines nurse‑navigation plan to reduce nonurgent 911 dispatches
Summary
Detroit Fire Department presented a nurse navigation program intended to route low‑priority 911 calls to nurses, telehealth or scheduled transport to reduce nonemergency ambulance responses; staff described a Q3 vendor selection, a January pilot and translation capabilities for many languages.
The Detroit Fire Department told the Public Health & Safety Committee on June 16 that it plans to add a nurse navigation system to the city's 911 dispatch to reduce nonurgent ambulance responses and better match callers to appropriate care.
"We see approximately 25% of our requests are low priority," Deputy Commissioner Derek Hellman said, noting the department handles about 150,000 911…
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