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Detroit Fire Department outlines nurse‑navigation plan to triage low‑acuity 911 calls
Summary
City fire officials presented a nurse‑navigation model to divert low‑priority 911 calls to nurses for telehealth, urgent‑care scheduling or transport alternatives; the department expects vendor selection this year, a pilot in January and a phased rollout next year.
Detroit Fire Department leaders briefed the City Council Public Health and Safety Standing Committee on June 16 on a proposed nurse‑navigation program intended to triage low‑acuity 911 calls and direct callers to appropriate care.
Second Deputy Commissioner Derek Hellman described the rationale: DFD receives about 150,000 911 calls annually and estimates that roughly 25 percent are non‑emergent (for example, twisted…
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