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Detroit Fire Department outlines nurse‑navigation plan to triage nonemergency 911 calls
Summary
DFD presented a nurse‑navigation program to divert low‑priority 911 calls to nurses for triage, citing 150,000 annual calls with roughly 25% non‑emergent; timeline includes Q3 bid review, Q4 contracting and a January pilot, with translation support and coordination with health agencies.
The Detroit Fire Department on June 16 presented a plan to add nurse navigation to the city's 911 dispatch system to reduce ambulance responses to nonemergency calls and free crews for high‑priority incidents.
Deputy Commissioner Derek Hellman said Detroit receives approximately 150,000 911 calls a year and estimated that roughly 25% of those are low‑priority, nonemergent requests such as minor injuries. Under the proposed model, dispatchers would prioritize calls and transfer low‑priority medical calls to a…
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