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Detroit Fire Department outlines nurse-navigation pilot to triage low-priority 911 calls
Summary
Detroit Fire Department officials described a nurse-navigation program intended to divert low-priority 911 medical calls to nurses who can triage, schedule transport or connect residents to urgent care or telehealth; presenters said roughly 25% of ~150,000 annual calls are non-emergent and offered a vendor/timeline plan leading to a pilot in January and wider rollout by spring.
Detroit Fire Department officials told the Public Health and Safety Standing Committee on June 16 that they plan to implement a nurse-navigation program intended to reduce non-emergent 911 responses and better match residents to appropriate care.
Second Deputy Commissioner Derek Hellman said the department fields about 150,000 calls a year and estimates roughly 25% are low-priority and could be managed without immediate ambulance dispatch. Under the proposed model,…
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