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Detroit Fire Department outlines 'nurse navigation' plan to triage low-priority 911 calls
Summary
Deputy Commissioner Derek Hellman told the committee the Fire Department plans a nurse-navigation system to divert low-priority 911 medical calls to nurses who can triage, arrange urgent care or telehealth, reduce nonemergent ambulance dispatches and ease crew fatigue; bid review and pilot timelines were provided.
The Detroit Fire Department presented a plan to route some low-priority 911 medical calls to clinical staff who can triage and direct callers to appropriate care instead of automatically dispatching ambulance crews.
Deputy Commissioner Derek Hellman said the department receives about 150,000 911 calls a year and estimates roughly 25% are low-priority or nonemergent. Under the proposed "nurse navigation" model,…
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