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Detroit Fire Department proposes nurse-navigation pilot for 9-1-1 to reduce nonemergency ambulance responses
Summary
The Detroit Fire Department presented a nurse-navigation model to triage low-priority 9-1-1 calls to nurses for telehealth, urgent care scheduling or scheduled transport, aiming to reduce nonemergent ambulance dispatches. The department estimated about 150,000 calls a year with roughly 25% triageable as nonemergent.
Deputy Commissioner Derek Hellman told the City Council’s Public Health and Safety committee the Detroit Fire Department plans a nurse-navigation model to take some low-priority 9-1-1 calls away from emergency crews and direct callers to appropriate care.
"911 is the best implemented governmental service that has ever been created...the Detroit Fire Department sees approximately 25% of our requests are low priority," Hellman said, describing…
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