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Detroit Fire Department outlines plan to divert low‑priority 911 calls to nurse navigation
Summary
Detroit Fire Department told the committee it intends to pilot a nurse‑navigation program to screen low‑priority 911 calls, diverting non‑emergent incidents to nurses or telehealth to reduce unnecessary ambulance dispatches. Department estimates about 150,000 calls annually, with roughly 25% non‑emergent.
The Detroit Fire Department presented a nurse‑navigation plan to the Public Health & Safety Committee on June 16 that would route low‑priority 911 calls to nurses for triage and care coordination rather than automatic ambulance dispatch.
Deputy Commissioner Derek Hellman said the department fields about 150,000 911 calls a year and estimates roughly 25% are non‑emergent. Under the proposal, dispatchers would prioritize calls and transfer lower‑priority calls to a nurse…
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