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Detroit Fire Department proposes nurse-navigation pilot to divert non-emergency 911 calls
Summary
The Detroit Fire Department presented a nurse-navigation plan to triage low-acuity 911 calls to nurses, citing about 150,000 annual 911 requests with roughly 25% non-emergent; the department said vendor selection will occur in Q3, contract by Q4, and a pilot could start in January.
The Detroit Fire Department told the Public Health & Safety committee on June 16 that it wants to divert low-acuity 911 calls from emergency responders to nurses through a nurse-navigation program.
Deputy Commissioner Derek Hellman said the department fields roughly 150,000 911 requests annually and that about 25% of those are non-emergent. "We want to create a health equity program within the…
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