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Detroit Fire Department proposes 'nurse navigation' to divert low‑priority 911 calls; pilot targeted for January
Summary
Detroit Fire Department officials told the council they receive roughly 150,000 911 calls annually, with about 25% low‑priority; the department proposed routing those calls to nurses to triage care, reduce unnecessary ambulance dispatches and lower costs, with a vendor selection timeline through Q4 and a planned pilot in January.
Detroit Fire Department officials presented a nurse-navigation model to the Public Health and Safety committee on June 16 aimed at reducing nonemergent ambulance responses by routing low‑priority 911 calls to nurses.
Derek Hellman, second deputy commissioner for the fire department, described the problem: "The Detroit Fire Department sees approximately 25% of our requests are low priority," and said the department handles…
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