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Detroit Fire Department outlines nurse-navigation pilot to divert non-emergency 911 calls
Summary
Detroit Fire Department presented a nurse-navigation proposal that would route low-priority 911 medical calls to nurses to reduce non-emergent ambulance responses; DFD estimated about 150,000 annual 911 calls with roughly 25% non-emergent calls and proposed vendor selection in Q3 with a pilot beginning January.
The Detroit Fire Department on Monday described a nurse-navigation program it says could reduce ambulance dispatches for non-emergency 911 calls by routing lower‑priority medical calls to trained nurses.
Derek Hellman, second deputy commissioner for the Fire Department, told the Public Health & Safety Committee that Detroit receives roughly 150,000 911 calls annually and estimates about 25% are non‑emergent. Under the proposed model, low‑priority calls would be transferred to a nurse who could provide triage,…
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