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Detroit Fire Department outlines nurse-navigation pilot to divert low-priority 911 calls
Summary
Detroit Fire Department officials told the committee they plan a nurse-navigation program to triage low-priority 911 calls, aiming to reduce non-emergency dispatches from an estimated 25% of 150,000 annual calls; procurement steps begin in Q3 with a pilot planned for January and full rollout next spring.
Detroit Fire Department officials on June 16 presented a nurse-navigation plan intended to route non-emergency 911 calls to clinical staff and community resources rather than automatic ambulance dispatch.
Second Deputy Commissioner Derek Hellman described the problem as an increased volume of low-priority calls—roughly 25% of roughly 150,000 annual 911 calls, he said—that strains emergency resources and dispatches crews to non-emergent situations. Under the proposed model, dispatchers will transfer low-priority calls to a nurse who will assess whether a…
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