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Detroit Fire Department outlines nurse-navigation pilot to divert low-priority 911 calls
Summary
The fire department presented a nurse-navigation program to triage low-priority 911 medical calls (about 25% of 150,000 annual calls), aiming for vendor selection in Q3, a pilot starting in January and a full rollout next spring; council welcomed the plan and asked about translation services.
The Detroit Fire Department told the Public Health & Safety Committee it plans to launch a nurse-navigation program to triage nonemergency 911 medical calls and connect residents with alternatives such as telehealth, urgent care or scheduled transport.
Derek Hellman, second deputy commissioner, said the department fields about 150,000 911 requests annually and estimates roughly 25% are low-priority medical calls that strain emergency resources. "So, what we're trying to do is change…
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