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Detroit Fire Department outlines nurse-navigation pilot to triage low‑priority 911 calls
Summary
The Detroit Fire Department described a nurse-navigation program to divert low-priority 911 medical calls to nurses for triage, scheduling urgent care or telehealth; staff said a vendor selection will finish Q3 with a pilot planned for January and a full rollout targeted in Q2.
The Detroit Fire Department told the City Council’s Public Health & Safety Committee on June 16 that it plans to launch a nurse-navigation program to divert low-priority 911 medical calls to nurses who can triage, schedule urgent-care visits or arrange telehealth instead of dispatching an ambulance.
"We see approximately 25% of our requests are low priority," said Derek Hellman, second deputy commissioner of the Detroit Fire…
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