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Detroit Fire Department outlines nurse‑navigation pilot to divert low‑priority 911 calls
Summary
Detroit Fire Department pitched a nurse‑navigation program to route non‑emergency 911 calls to nurses for triage, scheduling and telehealth; department officials said roughly 25% of call volume is low priority and described a Q3 procurement timeline leading to a January pilot.
City fire officials detailed a plan to introduce nurse navigation into Detroit’s 911 dispatch system that would direct low‑priority medical calls to nurses who can triage, schedule transport or connect callers to telehealth and primary care.
"The Detroit Fire Department sees approximately 25% of our requests are low priority," said Derek Hellman, second deputy commissioner, during a presentation to the Public Health & Safety committee. Hellman said the department…
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