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Detroit Fire Department outlines nurse-navigation plan to divert nonemergency 911 calls
Summary
Deputy Commissioner Derek Hellman and staff described a nurse-navigation program to triage low-priority 911 medical calls, aiming to reduce nonemergent ambulance dispatches, connect callers to urgent care or telehealth and launch a pilot in January after vendor selection in Q3/Q4.
The Detroit Fire Department told the City Council Public Health & Safety committee on June 16 that it plans to pilot a nurse-navigation program to screen and divert low-priority medical 911 calls to nurses who can provide triage, referrals and scheduled transport, rather than dispatching ambulances for nonemergency requests.
Deputy Commissioner Derek Hellman said about 25% of the department’s roughly 150,000 annual 911 requests are low priority. Under the…
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