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Detroit Fire Department outlines nurse-navigation pilot to triage nonemergency 911 calls
Summary
The Detroit Fire Department presented a nurse-navigation proposal to route low-priority 911 calls to nurses for triage and referral to alternate care (telehealth, urgent care, scheduled transport), aiming to reduce nonemergent ambulance dispatches and crew fatigue.
The Detroit Fire Department told the City Council Public Health & Safety committee on June 16 that it plans to pilot a nurse-navigation program to triage low-priority 911 calls and direct callers to appropriate non-emergency care.
Deputy Commissioner Derek Hellman said the department receives roughly 150,000 911 calls annually and estimates about 25% of those are nonemergent. Under the proposal, dispatchers would transfer lower-priority calls to a nurse who would assess whether the caller can be treated by…
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