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Detroit Fire Department proposes nurse-navigation pilot to triage nonemergent 911 medical calls

Detroit City Council — Public Health and Safety Standing Committee

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Summary

DFD presented a nurse-navigation program to route low-priority 911 medical calls to nurses or alternative care, citing that roughly 25% of requests are nonemergent; the department aims to select a vendor in Q3, pilot in January and a soft rollout in Q1 next year.

The Detroit Fire Department presented a nurse-navigation plan on June 16 intended to reroute nonemergent medical 911 calls to nurses who can provide triage, schedule transport or connect callers to urgent care and telehealth services.

"The Detroit Fire Department sees approximately 25% of our requests are low priority," Derek Hellman, second deputy…

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