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Detroit Fire Department outlines nurse-navigation pilot to divert low-acuity 911 calls
Summary
The Detroit Fire Department presented a nurse-navigation model to triage low-acuity 911 calls—estimated at about 25% of roughly 150,000 annual calls—with a vendor selection in Q3, contract in Q4 and a pilot launch in January, aiming to route non-emergent callers to telehealth, urgent care or scheduled transport.
Deputy Commissioner Derek Hellman of the Detroit Fire Department presented a plan to add nurse navigation to the city’s 911 workflow, telling the Public Health & Safety Committee that about 25% of the department’s roughly 150,000 annual calls are low-priority and could be handled without dispatching EMS crews. Under the proposal, dispatchers would transfer low-priority calls to a nurse…
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