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Detroit Fire Department outlines 911 nurse‑navigation pilot to divert low‑priority calls
Summary
City fire officials presented a plan to route low‑priority 911 calls to nurses and telehealth resources, aiming to reduce non‑emergency ambulance dispatches and lower costs; the department expects a vendor-selection in Q3 and a pilot starting in January.
Detroit Fire Department officials presented a nurse‑navigation plan on June 16 designed to triage low‑priority 911 calls and connect callers with nurses, scheduled transport or telehealth instead of automatic ambulance dispatch.
"The Detroit Fire Department sees approximately 25% of our requests are low priority," Deputy Commissioner Derek Hellman…
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