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Detroit Fire Department outlines nurse‑navigation plan to triage low‑priority 9‑1‑1 calls
Summary
Deputy Commissioner Derek Hellman told the Public Health & Safety committee the Detroit Fire Department plans to route low‑priority 9‑1‑1 medical calls to nurses for triage, telehealth, scheduled transport or referrals; the department expects a vendor selection in Q3 and a pilot starting in January.
The Detroit Fire Department presented a nurse‑navigation initiative Monday that it says would reduce non‑emergency ambulance responses by routing low‑priority 9‑1‑1 medical calls to nurses for triage and alternative care arrangements.
Deputy Commissioner Derek Hellman outlined the proposal and implementation timeline, saying the department handles roughly 150,000 9‑1‑1 calls a year and estimates about 25% of those are low‑priority. Under the model, dispatchers would transfer…
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