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Detroit Fire Department outlines nurse‑navigation pilot to triage low‑priority 911 calls
Summary
Detroit Fire Department officials told the committee they plan to pilot a nurse‑navigation system to triage low‑priority 911 calls, citing roughly 150,000 annual calls with about 25% categorized as non‑emergent; vendors and a phased procurement and pilot schedule were described.
Detroit Fire Department officials on Monday presented a planned nurse‑navigation program that would route low‑priority 911 calls to nurses able to assess, triage, and refer callers to appropriate care.
"We have ... 150,000 calls a year and 25% of those are a non‑emergent nature," Deputy Commissioner Derek Hellman said, describing how a nurse could provide quality control, schedule…
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