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Detroit Fire Department outlines 911 nurse-navigation pilot to reduce nonemergency ambulance runs
Summary
Deputy Commissioner Derek Hellman told the committee the Fire Department will pursue a nurse-navigation program to triage low-priority 911 calls and connect residents to care alternatives, with vendor selection in Q3 and a pilot scheduled to start in January.
The Detroit Fire Department presented a plan on June 16 to route low-priority medical 911 calls to registered nurses who can triage, provide telehealth options, schedule transport or redirect callers to urgent care — steps department officials said could reduce nonemergency ambulance deployments and crew fatigue.
"We see approximately 150,000 calls a year and 25% of those are nonemergent," Deputy Commissioner Derek Hellman told the Public Health & Safety Standing…
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