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Detroit Fire Department outlines nurse-navigation pilot to triage low‑priority 911 calls
Summary
Detroit Fire Department presented a nurse-navigation plan to divert nonemergency 911 calls to nurses, aiming to free ambulance crews for high-priority calls; staff described a Q3–Q1 procurement timeline and a pilot beginning January with translation and telehealth capacity.
The Detroit Fire Department told the Public Health & Safety Committee on June 16 that it plans to pilot a nurse-navigation program to triage and manage low-priority 911 calls so ambulance crews can focus on true emergencies.
Deputy Commissioner Derek Hellman said the department receives about 150,000 calls a year and estimates roughly 25% are low-priority nonemergent requests (examples cited: minor injuries or issues that may be resolved by telehealth or scheduled transport). Under the proposed model, police-operated dispatchers would transfer…
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