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Detroit Fire Department outlines 911 nurse-navigation pilot to divert nonemergency medical calls
Summary
DFD presented a plan to route low-priority 911 medical calls to nurses who can triage and connect callers to urgent care, telehealth or scheduled transport; DFD expects vendor selection in Q3, contract in Q4, pilot start January and wider rollout next spring.
The Detroit Fire Department told the Public Health and Safety Standing Committee on Monday it plans to launch a nurse-navigation program to triage non-emergency medical 911 calls and reduce unnecessary ambulance dispatches.
Deputy Commissioner Derek Hellman said DFD receives roughly 150,000 911 requests a year and estimates about 25% are low-priority, such as minor injuries or nonemergent complaints. Under the…
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