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Detroit Fire Department outlines 911 nurse‑navigation pilot to triage low‑priority calls
Summary
Detroit Fire Department officials told the Public Health & Safety committee the city fields about 150,000 911 calls a year and estimates 25% are low priority; a proposed 'nurse navigation' program would route those calls to nurses to triage, schedule transports or arrange telehealth, with a vendor selection and pilot timeline beginning next year.
Derek Hellman, second deputy commissioner of the Detroit Fire Department, briefed the Public Health & Safety Standing Committee on a proposed nurse‑navigation program intended to reduce nonemergency 911 dispatches and preserve emergency resources.
Hellman said the department fields roughly 150,000 911 calls annually and that about 25% of those are low‑priority medical requests that strain crews and resources. Under the program, low‑priority calls would be…
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