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Detroit Fire Department outlines nurse-navigation plan to triage low-priority 911 calls
Summary
The Detroit Fire Department proposed a nurse-navigation program to route nonemergency 911 calls to nurses and telehealth, citing that about 25% of calls are low priority; staff outlined a vendor bid-review timeline and a targeted pilot start in January.
The Detroit Fire Department presented a plan to divert low-priority 911 calls to a nurse-navigation service that would evaluate callers, provide care coordination, and reduce unnecessary ambulance responses.
"The Detroit Fire Department sees approximately 25% of our requests are low priority," said Derek Hellman, second deputy commissioner, who described a system in which dispatchers transfer non-emergency calls to a nurse for…
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