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Detroit Fire Department proposes nurse-navigation to triage low-priority 9-1-1 calls
Summary
The Detroit Fire Department presented a nurse-navigation program to divert low-priority 9-1-1 calls to nurses for triage, scheduled for vendor selection in Q3, a pilot in January and a soft rollout in early next year. Officials said the program aims to reduce non-emergent ambulance responses and improve health-equity outcomes.
The Detroit Fire Department told the Public Health and Safety Committee on Monday that it is preparing a nurse-navigation model to route nonemergency 9-1-1 calls to clinicians who can triage and direct callers to appropriate care.
Derek Hellman, second deputy commissioner, said the department receives roughly 150,000 9-1-1 calls annually and estimates about 25% are low-priority, nonemergent requests such as minor injuries or questions that do not require ambulance dispatch. Under the…
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