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Detroit Fire Department outlines nurse-navigation plan to triage 911 calls and reduce non-emergency ambulance dispatches
Summary
Detroit Fire Department presented a nurse-navigation plan to route low-priority 911 calls to nurses for triage, telehealth and scheduled transport. Staff said about 150,000 calls arrive yearly and roughly 25% are non-emergent; the department expects a pilot in January after Q3–Q4 procurement steps.
The Detroit Fire Department told the Public Health and Safety committee on June 16 that it plans to introduce a nurse-navigation system to triage low-priority 911 calls and connect callers to appropriate non-emergency care.
Second Deputy Commissioner Derek Hellman said the department receives about 150,000 911 requests annually and estimated approximately 25% of those are low-priority, straining emergency resources. "When I say low priority that means somebody…
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