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Committee backs SB46 to centralize service‑delivery standards, with GTA asking for more time
Summary
SB46 would create a statewide service‑delivery lead (to be operated in coordination with the Georgia Technology Authority) and require agencies to report service metrics; GTA told the committee it already maintains call centers and analytics but asked for more time to align systems before full implementation.
The committee gave SB46, titled the Government Serves the People Act, a favorable report after sponsor testimony and a presentation from the Georgia Technology Authority. Sponsor (Speaker 22) framed the bill as a constituent‑service measure: the bill would designate a state service‑delivery lead to coordinate technology and best practices across agencies, develop statewide service standards, and require annual reporting of service metrics to the governor and legislature.
Cameron Fash, director…
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