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Detroit Fire Department outlines nurse‑navigation pilot to triage low‑priority 911 calls
Summary
The Fire Department presented a nurse‑navigation model to divert low‑priority 911 medical calls to nurses, aiming to reduce non‑emergency dispatches, pilot in January after a Q3–Q4 vendor selection, and a broader rollout in spring following a public outreach campaign.
The Detroit Fire Department told the City Council’s Public Health and Safety standing committee on June 16 that it plans to pilot a nurse‑navigation program to triage low‑priority 911 medical calls and direct callers to non‑emergency care options.
Deputy Commissioner Derek Hellman said Detroit receives roughly 150,000 911 calls a year and that about 25 percent are low‑priority, non‑emergent calls such as a sprained ankle. Under…
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