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Detroit Fire Department outlines nurse-navigation pilot to divert low-priority 911 calls
Summary
The Detroit Fire Department presented a nurse-navigation plan to route low-priority 911 medical calls to nurses for triage and coordination with urgent care, telehealth and scheduled transport. Officials proposed vendor selection in Q3, contracting in Q4 and a pilot beginning January.
Detroit’s Fire Department told the Public Health & Safety standing committee on Monday that it plans to implement a "nurse navigation" program to reduce nonemergency 911 dispatches and better direct residents to appropriate care.
Deputy Commissioner Derek Hellman said the department fields about 150,000 911 calls a year and estimates roughly 25% are low-priority and nonemergent. Under the proposed model, dispatchers would transfer selected low-priority medical calls to a nurse who can triage, provide on-the-spot guidance, arrange…
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