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Detroit Fire Department outlines nurse-navigation plan to divert low-priority 911 calls; pilot targeted for January
Summary
The Fire Department told the committee it plans a nurse navigation program to triage low-priority 911 calls (about 25% of 150,000 annual calls). Officials outlined procurement and a phased rollout: vendor selection in Q3, contract award in Q4, pilot start January with language-translation capacity.
Derek Hellman, second deputy commissioner for the Detroit Fire Department, told the Public Health and Safety Committee on June 16 that the department plans to use a nurse navigation model to divert non-emergency 911 calls to more appropriate care.
"About 25% of our requests are low priority," Hellman said, citing an estimated 150,000 911 calls per year and describing those that could be managed by nurse triage,…
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