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Utah County ratifies Qualtrics master service agreement; funding source to be finalized
Summary
The Utah County Commission ratified a master service agreement with Qualtrics and approved use of commission account funding, while noting account line items were not yet listed; commissioners instructed staff to work out payment-account details.
The Utah County Commission approved and ratified agenda item 5, a master service agreement with Qualtrics, by a voice vote recorded as 3–0.
In discussion, Speaker 1 raised concerns that the agreement did not list account codes for payment; Speaker 4 said funding had been identified in the commission account but line items had not been detailed (SEG 361–389). Commissioners also noted Qualtrics’ usage ceilings: the vendor flagged certain measurement limits for year one and indicated they would extend access if initial thresholds were exceeded, but staff must monitor first-year usage to avoid unplanned overages (SEG 371–382). Speaker 4 moved to approve and ratify item 5; motion carried 3–0 (SEG 412–419).
The record shows the commission approved the contract but instructed staff to clarify which departmental accounts will carry recurring costs and to work through implementation details for countywide use.
What happens next: Staff will identify exact line items and confirm department contributions for countywide use of Qualtrics.
