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Neosho council rejects online payment bids, asks staff to seek CivicPlus partners

Neosho City Council · October 1, 2024
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Summary

After staff found four bids failed to meet scope or integrate with CivicPlus/Springbrook, council voted 7–0 to reject the bids and authorized staff to seek quotes from vendors partnered with CivicPlus for the city payment system.

Council rejected all bids for online payment processing after staff said none of the four responsive proposals met the full scope of work or integrated with the city’s CivicPlus pay feature and Springbrook utility system.

Staff reported they solicited five vendors and received four proposals; none provided the integration needed to simplify water billing. City staff recommended rejecting the bids and instead seeking quotes from the three vendors that currently partner with CivicPlus, a step the council approved unanimously, 7–0. Council discussion noted the limited vendor pool capable of meeting the city’s technical requirements and supported pursuing CivicPlus partners rather than reissuing a general RFP that may return nonintegrated offerings.

Staff will pursue quotes from CivicPlus partners and report back to council with options for procurement and implementation.

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