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SFPUC approves voluntary sewer/water lateral insurance marketing contract; commissioners seek clear exclusions and consumer disclosures
Summary
The commission authorized a contract allowing American Water Resources to market voluntary residential water service and sewer lateral insurance; staff said about 111,000 accounts are eligible and the program will pay SFPUC $3.61 per enrolled customer per month. Commissioners requested clear marketing disclosures of exclusions (e.g., non‑code laterals) and emphasized the program is voluntary.
The commission approved a professional services contract to allow American Water Resources (AWR) to market a voluntary residential water service and sewer lateral insurance product to eligible customers in San Francisco.
Greg Norby, assistant general manager for the wastewater enterprise, said the action supports the PUC’s lateral program by offering a low‑cost voluntary option for homeowners to help offset upper lateral replacement costs. Michael Tran (collection systems engineer) said approximately 111,000 residential accounts with a 2‑inch water service or smaller are eligible for the marketing program. AWR…
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