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Two finalist teams pitch Pier 27 management as labor leaders press for commitments
Summary
Metro Cruise Services and Ports America presented competing plans to operate Pier 27's James R. Herman Cruise Terminal, emphasizing customer service and event revenues. Labor representatives pressed both teams for firm commitments on union hiring and steady jobs; staff will return with a recommendation May 28.
Metro Cruise Services and Ports America gave competing presentations May 16 to the Port of San Francisco Commission as finalists to operate the James R. Herman Cruise Terminal at Pier 27 and manage parking, conferences and special events.
Metro Cruise Services President Stefano Borzone framed Metro's pitch around long local experience, integrated stevedoring and a plan to grow the port's cruise business to as many as 120 calls per year over time while preserving high customer-satisfaction standards. Metro said it would partner with Hartman Studios for event production and ImPark for parking operations.
Ports America presented a national-operatio…
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