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Office of Citizen Complaints review urges clearer standards, more training and tech; budget limits cited
Summary
Deputy Director Eric Baltazar summarized an audit of the Office of Citizen Complaints that recommended clarifying the preponderance standard, expanding interview and fieldwork protocols, strengthening supervision and attorney involvement, and investing in technology and staffing; budget constraints were noted.
At the Jan. 4 Police Commission meeting Deputy Director Eric Baltazar presented recommendations from an external review (retained reviewer Aaron Zisser) of the Office of Citizen Complaints (OCC), laying out four primary areas for improvement.
Baltazar said the review's recommendations "essentially fall within 4 categories": (1) clarify evidentiary standards and credibility assessment, (2) strengthen investigative planning, interviews and field work, (3) increase supervision and attorney involvement for quality assurance, and (4) improve resources, case assignment practices and technology. He said the OCC will revise procedures to require more officer interviews…
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