Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Kearney resident challenges $313 water bill after meter replacement; city offers repayment plan
Summary
Resident Marcy Mason told the Kearney Board of Aldermen she received zero-usage bills for six months after a January meter replacement while system logs showed 14,300 gallons used; city staff recalculated charges, applied credits for minimum monthly bills and offered a year-long repayment plan for the remaining balance.
Marcy Mason told the Kearney Board of Aldermen on Sept. 3 that a January meter replacement left her account showing zero usage for six months even though system records show 14,300 gallons of water were used during that period.
"I was raised in the newspaper business of truth, honesty, and facts," Mason said in public comment, recounting bank records and printed utility statements she brought to the meeting. She said she had continued to pay the city’s minimum monthly bill and only learned of the higher usage when staff provided a five‑page set of meter statistics emailed to her on Aug. 30.
City Administrator Sheila…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
