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Commission denies Highland Park billing complaint against North Shore Gas; commissioner urges clearer communications
Summary
The Commission denied a complaint alleging improper billing by North Shore Gas in Highland Park but urged the utility to improve customer communications after a commissioner noted a contractor appeared to have been billed for services they did not benefit from.
The Illinois Commerce Commission denied a billing complaint against North Shore Gas concerning a Highland Park account and encouraged the utility to improve how it communicates with customers.
Chairman summarized the complaint and the order, which finds that North Shore Gas acted reasonably when accepting the application for service and…
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