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OCC director: staffing shortfalls slow complex investigations; sustained rate remains low
Summary
Director Joyce Hicks told the Police Commission the Office of Citizen Complaints is understaffed for complex investigations, reported a 2015 sustained rate of about 9% and described plans to hire investigators and expand transcription support to speed casework.
Director Joyce Hicks told the commission the OCC added investigators in 2015 but remains underfunded and understaffed for complex, officer‑involved‑shooting investigations. Hicks said investigators’ caseloads averaged about 28 cases — above best‑practice levels (about 16) — and that investigators currently transcribe their own interviews, a time‑consuming practice the OCC would prefer to replace with transcription services at an estimated additional cost of…
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