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CTA to pilot non‑law‑enforcement ambassadors, highlights security partnership with CPD
Summary
Acting President Nora Lierz told the board CTA will pilot two types of non‑law‑enforcement ambassadors — customer‑experience and crisis‑response — and will issue an RFP and engage community partners. She also reported ongoing CPD partnerships and an upcoming announcement on camera/decision center upgrades.
Acting President Nora Lierz told the Chicago Transit Authority board on July 9 that CTA will pilot non‑law‑enforcement ambassador programs to bolster safety and customer experience on the system.
Lierz said the agency will test two approaches: a customer‑experience ambassador role focused on de‑escalation and rider engagement, and a crisis‑response model aimed at connecting people to social‑service resources. The pilots will begin on a small scale,…
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