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DDS ombudsperson reports individual complaints rising; urges family advocacy during legislative session
Summary
Shannon Jacovino, DDS ombudsperson, told the council that complaints are individual but that some reflect systemic issues tied to increased community use of public settings and encouraged families to contact legislators about staffing and service gaps.
Shannon Jacovino, DDS ombudsperson, reported to the council that although the department’s complaints are recorded as individual instances, she believes some point to systemic problems as more community members use DDS public settings. "They're all individual complaints, but some of those complaints, I think, reflect some systemic issues,"…
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