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Waynesville approves ArcGIS Pro enterprise agreement to replace ArcMap

Town of Waynesville Board/Council · September 12, 2025
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Summary

The Town of Waynesville approved a three‑year enterprise ArcGIS Pro agreement to replace legacy ArcMap, citing improved spatial analysis, mobile work‑order capabilities and public mapping; first‑year conversion credits were described and annual costs will rise from about $3,766 to roughly $20,000 per year split across funds.

The Town of Waynesville council voted Sept. 9 to approve a three‑year enterprise cloud agreement to convert the town’s geographic information system from Esri’s legacy ArcMap to ArcGIS Pro.

Jesse Fowler, who led the presentation to the board, said the vendor is discontinuing support for ArcMap and the move to ArcGIS Pro is "not really negotiable." Fowler told the council the conversion brings new capabilities including spatial analysis, mobile workflows and a work‑order system that would let public‑works crews receive and update assignments on their phones.

Fowler outlined the cost change the town faces: the current ArcMap concurrent license model costs about $3,766 a year for three licenses, while the enterprise ArcGIS Pro package carries a first‑year conversion credit Fowler described as “about $6,000” and an annual cost on the order of $20,000 that the town intends to split across funds. Fowler said staff is asking for a three‑year contract but will request a five‑year term if Esri will agree.

Council members pressed staff on training and user management. Fowler said department heads will be responsible for maintaining named‑user lists and that he plans multi‑hour hands‑on sessions to get field staff up to speed. He also described audit trails in the named‑user model so editors can track changes by person.

The council approved the contract by voice vote after a motion and second; no dissent was recorded in the meeting transcript.

Council members and staff identified several operational uses for ArcGIS Pro beyond traditional map‑making, including stormwater and streets service management, tree and parks management, cemetery mapping and public interactive maps. Fowler said the town would retain specialized cemetery deed software but could map plots and maintenance status in ArcGIS Pro to improve scheduling and family lookup features.

The next step is contract execution and staged training for users across planning, public works, parks and recreation and other departments.