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Ombudsperson and council members press for stronger provider accountability
Council on Developmental Services · September 17, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.
Summary
DDS ombudsperson Shannon Giacovino flagged repeated provider-accountability problems raised by families; council members urged clearer routes for families to get help and asked DDS to coordinate with DSS to explain case management and the autism waiver.
Shannon Giacovino, DDS ombudsperson, told the council that her monthly report contains several recurring concerns about provider accountability and lingering unresolved family complaints. "There are certain people you'll see that there are areas where I talk about ongoing issues," she said, explaining that families frequently…
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