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Regional CAD/records project delayed to Feb. 23, 2026; Sparks staff say project remains on budget
Summary
City and regional partners gave an update on the Hexagon computer‑aided dispatch and records management replacement: hardware and most building configuration are complete, third‑party integrations are ~80% done, and the new go‑live date is Feb. 23, 2026. Council asked about participating agencies and governance.
City and regional public‑safety officials told the Sparks City Council on Aug. 25 that a regional Hexagon computer‑aided dispatch (CAD) and records‑management system rollout has been delayed and now targets a Feb. 23, 2026 go‑live.
Cody Shadel, Reno’s public‑safety dispatch director and the project coordinator for Reno, said work already completed includes hardware and software installation, roughly 95% of building configuration and about 80% of third‑party integrations. Shadel said the team reduced the originally scoped 57 independent interfaces to about 34 priority integrations and is testing them with regional staff at a regional training center.
Project governance, Shadel said, includes a managers board, an executive operations board, and a change‑advisory board to reconcile differing agency needs. The project includes a disaster‑recovery site hosted out of state to preserve 911 service in the event of a local outage. Hexagon is also adding AI tools to surface call commonalities across jurisdictions; staff said they will monitor these new features closely.
Shadel described the revised schedule as roughly a four‑month delay from the previous target and reported the project remains on budget. He said testing will continue for the next ~2½ months, training will begin in November, and the go‑live window is now Feb. 23, 2026 followed by a vendor‑supported reliability period.
Council questions focused on which agencies participate and whether additional agencies might join after go‑live. Shadel listed participating entities that include Reno, Sparks, Washoe County, REMSA and a number of smaller local agencies, as well as interest from the University of Nevada police and Pyramid Lake Paiute Tribe agencies.
No formal council action was taken on the presentation; the update was received for the record.
