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Dispatch technology briefing: Owensboro highlights CAD, text-to-911 and mapping tools
Owensboro Board of Commissioners · September 17, 2025
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Summary
City dispatch staff demonstrated the computer-aided dispatch (CAD) system, Smart911/what3words location tools, CAD-to-CAD transfers, text-to-911 capability and redundancy plans; presenters said average dispatch times get EMS/fire moving in about 40 seconds and reported roughly 14,493 medical-response calls last year.
Paul Nade, a dispatch official, briefed the commission on Owensboro’s CAD and 911 systems, showing how mapping, CAD-to-CAD transfers and text-to-911 work together to speed responses and support multiple agencies.
Nade explained that automated dispatching and CAD…
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