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CTA outlines 'disruption management' and canceled‑work visibility to reduce 'ghost buses' and add real‑time reroute info
Summary
CTA staff described software and operational steps to show canceled bus runs and real‑time reroute information to riders (a disruption‑management tool integrated with CAD/AVL), aiming to launch reroute features for the Chicago Marathon in October and reduce ghost‑bus confusion.
Molly Poppy, chief planning and innovation officer, told the board on Aug. 13 that CTA has launched a series of tools and practices to reduce so‑called "ghost buses"—instances where a bus appears on an app but does not arrive because the run was canceled, or because of layover and routing irregularities. Poppy said causes include operator absences, equipment failures, improper layover locations and on‑street changes that create inaccurate arrival…
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