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Facilities report: ticketing surge, 149 vacancies and plans to build in-house capacity
Summary
Facilities staff reported a near-1000-ticket increase after switching to Incident IQ, detailed 149 current vacancies (largest counts in teaching assistants and APSU roles), and outlined training and vendor-splitting strategies to boost in-house capacity and reduce repeat vendor costs.
The Albany City School District's new director of facilities and operations presented an operational update that included a spike in Incident IQ work orders, a breakdown of staffing vacancies and a plan to increase in-house maintenance capacity.
Wayne Carter, the district's new director of facilities, and his team highlighted accomplishments — donated lockers, resurfaced gym floors, playground mulch and an expanded floor-care program — and described Incident IQ adoption as a primary driver of higher apparent ticket volumes: staff and building leads now use digital tickets rather than paper, leading to roughly 1,000 more documented incidents compared with the previous year.
HR/operations staff reported 149 vacancies across the district (89 APSU, 56 APSTA and a small number of managerial/confidential openings). Board members pressed for a written report with historical, three-year comparative data; administrators said an HR update will come on Oct. 1 and that staff will prepare a written breakdown with classroom vs. non-classroom counts.
On HVAC and preventive maintenance, the facilities team said HVAC accounts for roughly a quarter of tickets (about 1,190 HVAC calls cited) and that the district split HVAC vendor coverage into multiple vendors to improve response times. Facilities told the board it will give vendors Incident IQ access, require daily notes and use stale-ticket escalation so assistant directors and leads monitor open work.
The district outlined a workforce-development plan to train existing employees (certificates were handed out for initial equipment training) and to recruit via job fairs; long-term aims include less reliance on external vendors and building internal capacity for trades, potentially using local CTE pathways.
What happens next: facilities will provide more granular Incident IQ reports, the HR update on vacancies will be brought forward at the Oct. 1 meeting, and the district will continue training and vendor management to reduce repeat calls and accelerate closures.
