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Hood County IT says switch failure left office phones out for about seven hours; no written disaster recovery plan
Summary
County IT told Hood County commissioners that a power-over-Ethernet component failure disabled about 10–15 office phones on April 14; staff restored service with a surplus switch by about 3 p.m. and agreed to provide a written after-action report. IT said there is no written county business-continuity or disaster-recovery plan for the affected systems.
Hood County IT briefed the Commissioners Court on April 14 after a hardware failure in a network switch left roughly 10–15 office phones without service for about seven hours.
Chris, an IT staff member, told the court that the problem was “only the switch … providing power over Ethernet to those phones,” and that Cisco support could not determine the failure from switch logs because the device continued to report it was providing power even though it was not. Chris said a surplus switch was configured and put into service and “by 03:00, all the phones and the offices were up.”
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